by Nathan Travers | May 8, 2024 | Xero
Symptom: Looking at Customers or Suppliers in Xero shows less than expected. Cause: Contacts without an invoice or bill raised against them will display as “Contacts” but not “Customers” or “Suppliers” Explanation: If a contact is present in the source...
by Nathan Travers | May 8, 2024 | Xero
Symptom: The Xero Dashboard figure for invoices/bills overdue may be more than the awaiting payment amount or seem unreasonable. Cause: Xero does not take credit notes or overpayments into account when calculating the overdue amount. Explanation: The...
by Nathan Travers | May 8, 2024 | Xero
Note: This usually just relates to users operating the Cash VAT/Tax Scheme with customer or supplier payments on account. Symptom: Account balances are correct but VAT returns are incorrect. Cause: Limitation in Xero to post overpayments with VAT. Explanation: Xero...
