Troubleshooting – General – “No Name” (Xero) or “Default” (QuickBooks Online) contacts

Symptom: Online software shows transactions with the contact “No Name” or “Default Customer / Supplier”. This “No Name / Default” contact does not appear in the source software.

Cause: Some transactions eg. bank transactions in the source software can be entered without contact details being associated. When entering the corresponding transaction into the destination software a contact name may be required. Where this is the case we use “No Name” or “Default” as the contact name to highlight this in the converted data.

Check: Visit your customer and supplier contact lists in your online software and check if there’s a newly created “No Name / Default” contact.

Fix: Since entering a contact is a requirement you can’t remove this altogether. You could choose to edit the contact to rename it to something else.