Troubleshooting – Xero – Missing Customers / Suppliers

Symptom: Looking at Customers or Suppliers in Xero shows less than expected.

Cause: Contacts without an invoice or bill raised against them will display as “Contacts” but not “Customers” or “Suppliers”

Explanation: If a contact is present in the source system but has no outstanding transactions at the conversion start date and no transactions in the conversion period then Xero categorises this as a “Contact” until an invoice or bill is raised against the contact.  

Fix: No fix is required.