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Troubleshooting – Xero – Overdue invoices/bills

Symptom: The Xero Dashboard figure for invoices/bills overdue may be more than the awaiting payment amount or seem unreasonable.

Cause: Xero does not take credit notes or overpayments into account when calculating the overdue amount.

Explanation: The screen below displays how Xero calculates the overdue balance ignoring credit notes.

This is the Dashboard view of invoices owed:

Drilling into the overdue amount of £120 reveals the overdue invoice:

By clicking on All invoices tab, this also reveals the credit note not included in the overdue balance:

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